Reference

Legal Framework for Your Account at live.taiwan

When you open an account with us, you're joining a platform that keeps your deposits, withdrawals and personal data protected under clear, consistent rules.

Account SecurityData ProtectionWithdrawal VerificationPayment Rules
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live.taiwan Legal Framework for Your Account at live.taiwan
CONTACT & HELP

Reach Our Legal & Account Team

Questions about your account terms, data rights or how we handle your withdrawals? We're here. Email us anytime; our support team reviews requests within 24 hours on weekdays and 48 hours on weekends. If you need urgent help with a withdrawal or account access, open the chat in your live.taiwan lobby—players in Jakarta and Surabaya reach us via chat, email and phone during our standard support window.

Team online

Email Support

Write to our legal and account team at [email protected]. We review every inquiry within 24 hours on weekdays and respond with full details on your account, withdrawal status or data requests.

Live Chat

Open the chat widget in your lobby for real-time help with account access, verification or withdrawal questions. Available during our support hours; agents are trained on account and legal specifics.

Phone Support

Call our support line during weekday business hours (Monday–Friday, 9am–6pm Jakarta time). Ask for the account or legal team if your question involves data, withdrawals or terms.

DATA & SECURITY

How We Protect Your Information

Your account data—name, payment method, transaction history—is encrypted in transit and at rest.

Encryption & Access

All account data travels over secure HTTPS. Your password is one-way hashed.

Payment Data Handling

DANA, OVO, GoPay and QRIS transactions are processed directly by each payment provider.

Data Retention

Account information stays in our system while your account is active.

Cookies & Tracking

We use session cookies to keep you logged in and to track which games you open.

Data Requests

To download your full data, request corrections or ask us to delete information, email [email protected].

Security Incident Response

If we detect unauthorised access to your account, we lock it immediately and contact you by email.

Your Legal & Account Questions Answered

Below are answers to questions we hear most often about account terms, data rights, withdrawals and how we keep everything secure. If your question isn't here, reach out to support and we'll give you a detailed answer.

When you request closure, we deactivate your account within 24 hours. Any remaining balance is returned to your chosen payment method (DANA, OVO, GoPay or QRIS) within two business days. Your account data is retained for two years for audit purposes, then anonymised.

Withdrawals are verified within 24 hours and sent to your DANA, OVO, GoPay or QRIS account. Most players see funds arrive within minutes after verification. Weekend withdrawals may take until the next business day to process.

Yes. Email [email protected] and ask for a data export. We'll send you a complete record of your account info, transactions and game history within 14 calendar days.

We never store full DANA, OVO, GoPay or QRIS details on our servers. Payment providers handle all card and bank data directly. We see only confirmation of payment. All data is encrypted in transit and at rest.

Contact support immediately with your withdrawal reference number. Our team will check with DANA, OVO, GoPay or QRIS and confirm the status. Most discrepancies are resolved within 48 hours.

Cookies keep you logged in and track which games you open so we can show you personalised lobby options. You can delete cookies anytime in your browser without affecting your account or balance.

Our complete terms of service are linked in the footer of every page on live.taiwan. You also receive a copy when you open your account. Contact support if you need it sent to you by email.

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