Reference

Terms & Conditions That Protect Your Play

When you open an account with live.taiwan, you agree to the terms laid out here.

Account opening in secondsDANA, OVO, GoPay, QRIS depositsWithdrawal verification stepsYour data and privacy

What These Terms Cover

live.taiwan Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern how you use live.taiwan — from the moment you register through every deposit, play session and withdrawal. They explain your obligations as a player, our commitment to keeping your account secure, and how we handle disputes. Access and eligibility depend on local law,

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so check whether you can open an account in your region before you begin. We keep these terms updated as our platform evolves, and we'll notify you of material changes. By opening an account, you confirm you meet the age and residency requirements where you play,
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and that you've read and accepted these terms in full.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

How to Reach Us About Your Account

If you have a question about these terms, your account status, or a specific transaction, our support team is here to help you. You can reach us through live chat, email, or during our extended hours. We aim to respond within one business day and to resolve account queries in real time whenever possible.

Team online

Live Chat Support

Open live chat in the lobby during play hours. Our team responds to account and terms questions in real time. Available across desktop and mobile.

Email Support

Send account or terms questions to [email protected]. Include your account ID and transaction reference if relevant. We reply within one business day.

Account Settings

Review your account preferences, verify your deposit and withdrawal methods, and check your transaction history in Settings. Update your contact details anytime.

YOUR SECURITY MATTERS

How We Protect Your Account and Data

We take your account security and privacy seriously. When you open an account with live.

Identity Verification

We verify your name, contact details and payment method when you register.

Encryption & Storage

Your login credentials, payment details and account history are encrypted.

Withdrawal Review

Every withdrawal request is manually verified before funds leave your account.

Cookie Policy

We use cookies to remember your login, keep you logged in during a session, and improve your experience.

Data Retention

We keep your account data for as long as your account is active, plus one year after closure for regulatory…

Request Account Changes

Want to update your payment method, email or withdrawal address?

Frequently Asked Questions About Your Account

Real questions from players in Jakarta and across Indonesia about how these terms work. If your question isn't here, reach out to support and we'll walk you through it.

You agree to follow our terms: provide accurate information, use your account only for yourself, not engage in fraud or abuse, and accept the house edge on games. You also confirm you're eligible to play where you're located and that you've read our full terms.

No. Deposits via DANA, OVO, GoPay or QRIS must come from a method registered to your name. If we detect a mismatch, we'll freeze the deposit and ask you to verify. This protects your account and keeps fraud out.

Withdrawals are verified within a few minutes, then sent to your bank or e-wallet. DANA, OVO, GoPay and QRIS transfers usually arrive within one to two hours. Bank transfers may take one business day depending on your bank.

You can close your account in Settings at any time. Once closed, you won't be able to log in or play, but we'll keep your data for one year in case you have a dispute or need account history for verification.

We can update these terms, but we'll give you notice of major changes. If a change affects your rights significantly, we'll email you and ask you to accept the new terms before your next session.

Contact support immediately with your account ID and transaction details. We'll investigate within one business day. If we find an error, we'll correct your balance right away.

We start with support investigation. If that doesn't resolve it, disputes depend on local law where you play. We aim to be fair and transparent in every case and to reach a resolution within 30 days.

Terms & Conditions That Protect Your Play

How to Reach Us About Your Account

Live Chat Support

Email Support

Account Settings

How We Protect Your Account and Data

Identity Verification

Encryption & Storage

Withdrawal Review

Cookie Policy

Data Retention

Request Account Changes

Frequently Asked Questions About Your Account

01 What do I agree to when I open an account?

02 Can I use someone else's payment method to deposit?

03 How long does a withdrawal take after I request it?

04 What happens if I close my account?

05 Can live.taiwan change these terms?

06 What if I think there's an error on my account or a transaction?

07 How do you handle disputes between me and live.taiwan?

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