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How We Protect Your Privacy on live.taiwan

Your account, payment details and game history stay secure with us. We keep your personal information private, explain how we use cookies, and give you control over your…

Data encrypted end-to-endDANA, OVO, GoPay, QRIS protectedYou control your information
live.taiwan How We Protect Your Privacy on live.taiwan
REACH OUR TEAM

Privacy Questions and Data Requests

If you want to know what we store about you, ask us to change it, or request deletion, our support team handles all privacy inquiries. Contact us through live chat, email or the account settings menu. Response times are fastest during Jakarta business hours, Monday to Friday 09:00–18:00 Indonesia time.

Team online

Live Chat

Open the chat widget in the bottom right of your account. Available Monday–Friday 09:00–18:00 Indonesia time. We answer privacy requests within 24 hours.

Email Support

Send a privacy request to [email protected] with your account email and username. Include details of what you want to access, change or delete.

Account Settings

Go to Settings > Privacy & Data in your account dashboard to view your profile information and manage cookie preferences directly.

HOW WE OPERATE

Data Security and Your Account Rights

We encrypt all payment information, including DANA, OVO, GoPay and QRIS details, so only our secure servers can read them.

Encryption

All data sent between your device and live.taiwan travels through encrypted HTTPS connections.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to track how you navigate the lobby.

Account Access

Only you can log in with your email and password. Enable two-factor authentication in Settings for extra security.

Data Retention

We keep your account data while you play. After account closure, personal records are deleted within 30 days.

Third-Party Sharing

Payment processors and fraud-prevention services receive only the data they need to process your deposit or verify your withdrawal.

Your Rights

You can request a copy of all data we hold about you, ask us to correct it, or request deletion…

Privacy Policy — Frequently Asked

Real players ask us these questions often. Read the answers below, or reach out to our support team if your question isn't here.

Personal information like your name and email are deleted within 30 days of closure. Transaction records for DANA, OVO, GoPay and QRIS withdrawals stay for 7 years to meet legal requirements. You can request earlier deletion where local law permits by contacting support.

No. We do not sell or share your gaming history, play habits or personal profile with other websites or apps. Payment processors and fraud services receive only the data needed to clear your deposits and process your withdrawals.

DANA, OVO, GoPay and QRIS details are tokenised — we store only a secure token, never your actual account number. All connections are encrypted HTTPS. We never ask for your full payment credentials in email or chat.

Yes. Go to Settings > Privacy & Data to view your profile instantly, or email [email protected] to request a full data report. We send a complete export of your account records within 14 days.

Login times and game activity are stored while your account is active. After closure, this data is deleted within 30 days unless we must retain it for fraud investigation or local legal compliance.

Cookies are small files that keep you logged in and help us see which games are popular. You can disable non-essential cookies in Settings > Privacy & Data. Some cookies are required for gameplay; turning them off may affect your experience.

Contact our support team via live chat Monday–Friday 09:00–18:00 Indonesia time, email [email protected], or use the Privacy & Data settings in your account. We respond to privacy requests within 24 hours by chat, 14 days by email.